FAQ Manager

General Enquiry

Our Service Culture include our people, food, knowledge, experience and helpful & good profile. 

Yes. Mum’s Kitchen can cater for a buffet event from 30 pax to 8000 pax.  We also have food delivery/takeaway menu for 15 pax onwards.

Yes, we are a Halal certified caterer since 2009. We do not provide any pork or lard in our menus. Meat items used (such as chicken, beef or mutton) are supplied by halal certified suppliers.

We no longer provide takeaway/ container box due to SFA's guideline, as food is best to consume within 4 hours from the cooking time.

Sorry, self-collection service is not available.

Menu Enquiry

Yes. A maximum change of 3 dishes per menu is allowed. We believe that we can meet your needs to suit your requirements as long as the value of the new dish chosen is within the same price range as the original dish on the menu. Additional charges may apply if the cost of the dishes changed is of a higher value.

Yes. All prices are subjected to prevailing GST.

Yes. However, this is not advisable because the tea reception menu consists more of light finger food.

Food consumption are subjective to individual guest.  We advise customers to order the quantity according to the number of guests they are inviting. We would encourage customers to order extra buffer for our popular dishes!

We take into consideration that some of your guest would like extra helpings. Hence, for Buffet, we provide a buffer of 5%-10% on top of the total amount of food served. 

The church wedding package is tailor-made for a basic reception after the service in church premises. As such, the package is drawn up with the costing and logistics of catering at a church in mind.

We can provide Vegetarian Bento Box Set or alternatively change some of the dishes in the menu to vegetarian dish option.

Equipment and Rental Enquiry

Usually, it takes about 30-45 min for us to set up the equipment depending on the size of events.

For example, if your guests are arriving at 12pm for lunch, it would be ideal for us to arrive at your premises about 1 hour before the event (between 11.00am to 11.30am) to set up the buffet.

We will collect our equipment approx. 3 hours after delivery.

(*Latest collection time by 10.30pm, surcharge is applied if request for collection later than 10.30pm)

Yes, it is available with buffet catering from us. Each guest is entitled to rental of up to 20 pcs of stools (@$0.75/pc) and 2 pcs of 3ft square tables (@$5.35/pc) for their event.  Any additional orders more than the above will require the service provided by our subcontractor (Additional delivery fee @$32.10 for the delivery & collection).

Please contact our sales consultants for more details or check our optional service.

We provide a full range of value added rental services including tables, tents, chairs, linens, chinawares, staff and florist arrangement. We also offer fun foods such as live wrapped station, chocolate fountain, raclette cheese hot dog, ice cream cart, slushy machine and much more!

No, this service is complimentary. We will also provide disposable wares such as biodegradeable plates, cutleries, garbage bags & paper napkins. Food warmers & serving equipment will be included as well. However, if you require a more elaborate buffet set up or even more non-disposable wares like chinawares or melamine wares, please contact our sales consultants at 6346 0969 to assist you.

Delivery Enquiry

·         Buffet Catering $50.00 ($53.50 w/ GST)

·         Food Delivery/ Bento $30.00 ($32.10 w/ GST)

·         Full Day Seminar (2 Tea Break & 1 Lunch) $100.00 ($107 w/ GST)

·         Half Day Seminar (1 Tea break & 1 Lunch) $85.00 ($90.95 w/GST)

·         Delivery Surcharge to Jurong Island/Sentosa $50.00 ($53.50 w/ GST)

·         Setup at non-lift landing $50/level ($53.50 w/GST)

During non-festive periods, we will waive off the transport & setup fees for orders above $800.00 (before GST).

Earliest delivery timing: 9.00am.

Latest collection time: 10.30pm.

*Any delivery timings earlier than 9.00am and collection later than 10.30pm will be subjected to a surcharge of $50.00- $100.00 ($53.50- $107.00 w/ GST). 

Ordering Enquiry

You may place your order using our online booking form (24/7) at www.mumskitchen.com.sg.  Registration is required for first time users and subsequent orders can be made via the registered account.  

Alternatively, you can either call our sales team at 6346 0969 on Monday to Friday (9am-6pm) and Saturday, Sunday and Public Holidays (9am- 5pm) or email us at sales@mumskitchen.com.sg.

Orders have to be placed 5 working days in advance subject to availability. For large events or special menus (such as Church Wedding or banquets), we would suggest you to place your order about 2 months in advance. The number of guests, menu and the other details can be finalized 1 week before the wedding date.

We encourage customers to place their orders earlier especially during peak seasons (eg. weekends and festive period).  We regret that we will not be able to accept any orders once the delivery schedule is full. 

We will be sending you an Email Order Confirmation within 24 hours after receiving your booking form.  From there, you can verify your booking with the email Order Confirmation sent to you.  You may call us at 6346 0969 or drop us an email at sales@mumskitchen.com.sg if you did not receive your Order Confirmation.

If you need to make changes to your Order Confirmation, you can call us at 6346 0969 at least 3 working days before the function, by 2.00pm. Our Sales Team will be able to assist you.

Payment Enquiry

Payments can be made by Cash or Cheque upon delivery. Alternatively, payment can be made by Paypal or bank transfer at least 2 days before your function.

Cheques should be made payable to “Mum Kitchen Catering Pte Ltd”.

Corporate customers requesting for credit facilities can contact our sales team for the credit evaluation form for approval.

A 30% non-refundable deposit is required for orders above $1000.00.

Cancellation Enquiry

Cancellation Guidelines

Notice given __ working days before event  date

Cost of total fees chargeable

3 or more working days

No charge

Less than 3 working days

50% of total fees

24 hours or less

100% of total fees

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